📋 Table of Contents
1 Information We Collect
When you use Jai Club, we may collect the following categories of personal information:
1.1 Information You Provide Directly
- Mobile Number: Required for account registration and OTP verification.
- Password: Stored in encrypted form; we never store plain-text passwords.
- Full Name: Used for account identification and withdrawal processing.
- Bank/UPI Details: Collected only when you initiate a withdrawal request.
- Referral Code: If you use an invitation code during registration.
1.2 Information Collected Automatically
- Device Information: Device model, operating system, unique device identifiers.
- IP Address: Used for security, fraud prevention, and geographic compliance.
- Usage Data: Pages visited, games played, session duration, click events.
- Log Data: Server logs including timestamps, error reports, and activity records.
1.3 Payment Information
All payment transactions are processed through secure, PCI-DSS-compliant payment gateways. Jai Club does not store complete card numbers or CVV codes on its servers.
2 How We Use Your Information
We use the information we collect for the following purposes:
- To create, manage, and authenticate your Jai Club account.
- To process deposits, withdrawals, and bonus credits.
- To verify your identity and prevent fraudulent activity.
- To send OTPs, account alerts, and important service notifications via SMS.
- To personalise your gaming experience and show relevant promotions.
- To analyse platform performance and improve our services.
- To comply with applicable Indian laws and regulatory requirements.
- To investigate complaints and resolve disputes.
- To enforce our Terms & Conditions and Responsible Gaming policies.
3 Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party vendors who help us operate the platform, including payment processors, SMS gateway providers, cloud hosting services, and analytics tools. These vendors are contractually obligated to handle your data securely and only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Jai Club, its users, or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before such a transfer occurs.
4 Data Security
We take the security of your personal information seriously and implement the following measures to protect it:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS.
- Two-Factor Authentication (2FA): OTP-based verification for login and sensitive actions.
- Password Hashing: All passwords are hashed using bcrypt before storage.
- Firewalls & Intrusion Detection: Continuous monitoring for suspicious activity.
- Regular Security Audits: Periodic penetration testing and vulnerability assessments.
- Access Control: Only authorised personnel can access sensitive user data, on a need-to-know basis.
While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong, unique password and never share your login credentials with anyone.
5 Cookies & Tracking Technologies
Jai Club uses cookies and similar tracking technologies to enhance your experience:
5.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function (session management, authentication).
- Performance Cookies: Help us understand how users interact with the platform.
- Preference Cookies: Remember your settings and language preferences.
- Analytics Cookies: Used to collect aggregated, anonymous usage statistics.
5.2 Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the platform. For most browsers, instructions for managing cookies can be found in the Help or Settings menu.
6 Your Rights & Choices
As a Jai Club user, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated data, subject to legal obligations.
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Request that we limit how we process your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for marketing purposes.
To exercise any of these rights, please contact our support team at support@myjaiclub.online. We will respond within 30 days.
7 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
After account closure, we may retain certain data for up to 5 years to comply with financial regulations and legal requirements in India. Transaction records are retained as required by applicable law.
8 Children's Privacy
Jai Club is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete such information and close the account.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@myjaiclub.online.
9 Third-Party Services
Our platform may contain links to third-party websites or integrate third-party services. This Privacy Policy applies only to Jai Club. We are not responsible for the privacy practices of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you use in connection with Jai Club, including payment gateways and social media platforms.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered mobile number.
- Display a prominent notice on the platform for at least 30 days.
Your continued use of Jai Club after any changes to this policy constitutes your acceptance of the updated terms.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@myjaiclub.online
- Live Chat: Available 24/7 on the Jai Club platform
- WhatsApp Support: Available during business hours
We are committed to addressing your concerns promptly and transparently.